Terms & Conditions

Terms and conditions for buying from Sexy-you online shop offering sexy lingerie for women

Sexy-You is a trading name of HEAVEN SHOPS LTD.

is a UK company, registered at CompaniesHouse on the 2nd of July 2018 - company number 11442315.

Head office and main trading office address is at 15 Whittington Close, West Bromwich, Birmingham B71 3EX, United Kingdom.

All correspondence should be address to us by email to office@heavenshops.com or by post at our head office.

The following Legal Terms and Conditions on which we sell any items through our online shops to you are applicable on all purchases you make from us, only!

Any product sold by us is warranted under the manufacturer warranty as described on the presentation page of the product.

Please read these Terms and Conditions carefully and make sure that you understand them before buying from our online shops!

By placing an order on our websites or purchasing Items from our online shops you confirm your acceptance of these Terms and Conditions.

As legislation changes may occur, we reserve the right to amend these Terms and Conditions from time to time and, on occasions, we might amend these Terms and Conditions. You can always print or download a copy of these Terms and Conditions for future reference.

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.

Please take the time to check the details of your order at each page of the order process and before making the payment online, as you will not be able to make any changes to your order after this point unless we agree to those changes.

You will receive an e-mail from us acknowledging that we have received your order.

All items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.

We reserve the right to refuse an order for example if the item you have ordered is unavailable or out of stock, or we don't have suitable shipping options to your country, or if we are unable to obtain authorization of your payment, or if there is an error in the product information including price or promotion, or if we suspect fraudulent activity.

If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.

The images of the Items on the sites are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the real color of the Items. Your Items may vary slightly from those images.

All sizes and measurements of items are approximate, however we do make every effort to ensure they are as accurate as possible.

We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible. We reserve the right to refuse orders where information about items has been mis-published, including without limitation prices and promotions.

On buying from our online shops, you declare you are not aged under 18 and you fill correctly all your details, as required.

We take all reasonable care to ensure that the prices of items are correct at the time when the relevant information is entered onto our web pages.

Prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched.

The price of an item presented on our websites does not include VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller, nor does it include shipping or installation costs. The VAT will be stated on the final invoice issued to you by us. Shipping cost will be established and invoiced to you once the final invoice is issued.

Please note that the prices listed on our web pages are only applicable for items purchased directly from us and not through any other sources.

The price of an item does not include delivery and returns charges, nor installation costs unless so specified explicitly in the item description. You will be provided with details of our delivery charges before us dispatching your order. You can also see our delivery options and charges on the relevant pages. Returns are to be paid by you, unless otherwise agreed.

Please note that whilst we take utmost care in ensuring the content on the Sites (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate, at times the descriptions may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfill any orders that you have placed based on information on our web pages that may contain errors or inaccuracies.

You can pay for items and delivery using a variety of payment options: Mastercard and Visa credit cards, Maestro, Delta, Solo or Electron debit cards, or you can also use PayPal or BACS transfer. Your bank or card provider may charge you certain fees for a transaction and in such case you are solely responsible for those fees.

You can pay for Items in most currencies and the payment will be converted into GBP at the daily rate used by the payment processing entity.

Please note, dependent on your card issuer we may not be able to process your order if you do not register as our client and a different method of payment may be required to complete your purchase!

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorize the payment then you will be notified as soon as possible.

We may undertake searches with credit reference agencies for the purposes of verifying your identity and the personal information you submit as part of an order. To do so the agencies may check your personal information against any particular information on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. We may also use your personal information for the purposes of prevention or detection of fraud. By submitting your order you agree to this.

All Items ordered remain our property until we receive full payment from you.

You will be given various options for delivery of items during the processing of your order. The options available to you will vary depending on where you are ordering from.

Delivery charges will be applied in addition to the prices for the items you are purchasing. The amount of the delivery charge will depend on delivery option you have chosen.

Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we might incur as a consequence.

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during busy periods!

We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.

If you change your mind about any items purchased you can return them to us within 14 days of the order being delivered to you, provided:

The items are unworn and unwashed (and there are no signs of transfer of any make-up, or other stains);

If shoes, the items are unworn and show no signs of wear;

The Items have all tags attached and are returned with correct dispatch and order information.

We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items.

All return requests must be notified to us, by email to office@heavenshops.com or in written by post to our head office (see address at the top) with recorded delivery. If you are emailing us or writing to us please include details of your order to help us to identify you including your name, address and order number.

European Union customers have the right to cancel their contract with us and return their items by post within 14 calendar days from the day after the date of receiving their order. This right does not apply to items that cannot be returned for hygiene reasons or items where an applicable hygiene seal has been removed (e.g. makeup, underwear, swim-wear or pierced jewelery).

To the above, uou must take reasonable care of the items. Whilst you may inspect the items when they are in your possession you must not use them.

You will be responsible for returning the items to us including the the cost of returning the items using a courier or other postal method.

You should return the Items in their original packaging wherever possible, as soon as possible after informing us of your wish to cancel. We will not be responsible for any loss or damage to Items that occur before they are returned to us including where they are lost or damaged in transit.

Save in respect of the delivery service, if you cancel your contract you will be refunded the price you paid for the Items within your order and a proportion of the delivery charges you paid up to the cheapest and most common method of delivery available to you at the time. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Items, if this has been caused by your handling, including any loss or damage that occurs during transit. In respect of the delivery service, you will only receive a refund if you have not used the delivery service within the delivery service cancellation period. The refund will be made to the original method of payment you used, within 14 calendar days of our receipt of the canceled items if earlier, within 14 days from the day we receive proof of return from you.

Please note if you do not wish to cancel your entire contract and just want to return some of the Items in your order you can return them in accordance with our standard returns policy.

The above does not affect your statutory rights.

Your use of our websites is governed by our Terms and Conditions as described in the present document. Please take the time to read this carefully so that you are clear about how you may use our websites. By using our websites you are confirming acceptance of the terms of our Terms and Conditions!

When you use our websites – including the online shops - we will use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully as it sets out how we will use information about you and how your information may be shared with third parties. By placing an order on and/or using the Sites you are confirming acceptance of the terms of the Privacy Policy.

Our websites use cookies in order to improve both your security and your shopping experience. Please review their content to see how we collect and use information collected by cookies on our websites. By using our websites you are confirming your acceptance of our Terms and Conditions, inclusive of our Privacy Policy.

You agree not to use any items and/or services purchased from us for any illegal purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the items and/or services for their lawful intended purposes. If you are not a consumer you must obtain our prior written consent to purchase items from our websites. Nothing in these Terms and Conditions excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot be excluded or limited by law.

These Terms and Conditions, together with any document expressly referred to in them, our Privacy Policy and Terms of Use constitute the entire agreement between you and us and supersedes and extinguishes any previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.

You acknowledge that in placing an order and entering into a contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or any document expressly referred to in them, including without limitation our Privacy Policy or Terms of Use. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on these terms.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.

We may transfer our rights and obligations under our contract with you to another organization, but this will not affect your rights or our obligations under these Terms and Conditions. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

When you purchase items and/or services from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Each of the clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms are governed by English Common Law and rlevant legislation. This means your use of our websites and any contract for the purchase of items through these websites; and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out if these Terms and Conditions or your use of our websites.

If you have any questions about our Terms and Conditions or our websites and online shops please contact our Customer Care Team at office@heavenshops.com or our head office at the address provided at the beginning of these document!

Thank you very much for shopping from us!